Privacy Policy

1. Information We Collect

When you purchase a counterfeit exposure scan, we collect:

Your name and email address
Product URLs you want us to scan
Product images you upload (optional)
Additional information you provide about your products
Payment information (processed securely by Paddle)

2. How We Use Your Information

We use your information solely to:

Perform the counterfeit exposure scan you purchased
Generate and deliver your report
Communicate with you about your order
Process refunds if requested

3. Data Storage and Security

Your information is stored securely in our database with industry-standard encryption. Product images you upload are stored in a protected directory that is not publicly accessible.

4. Payment Processing

All payment transactions are processed by Paddle, our payment processor. We do not store your credit card or payment information. Paddle's privacy policy applies to payment data: paddle.com/legal/privacy

5. Data Sharing

We do not sell, rent, or share your personal information with third parties except:

With Paddle for payment processing
If required by law or to protect our legal rights

6. Data Retention

We retain your order information for accounting and customer service purposes. You may request deletion of your data by emailing hello@truecat.io

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications (we don't send marketing emails unless you opt in)

8. Cookies

Our website uses minimal cookies for basic functionality. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at this URL.

10. Contact

For privacy questions or data requests, email us at hello@truecat.io